What are our banking details?
Account Name: SBG Securities
Standard Bank Braamfontein Branch
Branch code: 00-48-05
Account number: 000445266
Please ensure that you write your Online Share Trading account number (the 6 or 7 digits after seq) on the deposit as a reference.
We will no longer be able to accept cash or cheque deposits into our trust account. If you wish to fund your trading account, the only option will be to make an eletronic deposit (EFT).
What are our contact details?
We can be contacted at the following
telephone number and email address
Telephone number: 0860 121 161
Can I post or fax you my dealing
Yes, you can – post your mandate form
PO Box 61309
Or, fax your mandate form to
086 625 3295
Can I place and edit orders via the phone?
Yes you can. This can be done by phoning our call centre on 0860 121-161.
And additional charge of R35.00 (excl. VAT) is payable on matched trades placed via the phone.
How are trades confirmed?
Trades are confirmed via an e-mail or SMS (you choose) that is
sent to you as soon as a trade is completed.
Can I have more than one trading
You can open more than one trading account
with Standard Bank Online Share Trading and access all your trading
accounts via a single log on. For example you may want to have a warrants account and a trading account. Only one monthly administration fee is charged
per client no matter how many accounts they have linked to a single log on.
Can I open accounts in the name of a trust,
a partnership, a company or a close corporation?
Accounts can be opened in the name of a
trust, a company, a close corporation or a partnership. At the start
of the application process, simply select the type of account you
would like to open. Our system will advise you of all the necessary
documentation that is required.
Do we report your trades and interest earned
We issue an IT3 form which details the
interest earned for the year on your Standard Bank Online Share
Trading account. This is then sent to the South African Revenue
Services (SARS). We will also issue you with a Capital Gains Tax (CGT) report at the end of the financial year to help you to complete your tax return. This is not sent to the Receiver.
Why are my requests for funds not always
granted on the same day?
If you have sufficient settled funds in your
account, we endeavour to transfer your funds as requested within 24
hours. If you have unsettled funds, these will only be available for
withdrawal 5 business days after the sell trade took place. If you are
having problems withdrawing funds, please contact us on 0860 121 161
or e-mail firstname.lastname@example.org
How do I amend a trade?
In order to amend a trade you will need to
first cancel it and then re-enter the trade. To cancel and replace a trade simply log onto the website and select the Online trading menu followed by Trade status. Under the options select cancel. You can then replace the trade in the normal way.
How much history is available on my account online?
Three months trading history is available online. Should you wish to view
the past history on your account we maintain records for the previous two
years. Please contact us should you wish to review this history. Also please
note we may levy fees to view this history.
How long does it take to open an
If all your documentation is in order, we
will open an account for you with in 24 hours.
Where will my dividends be paid?
Your dividends will be paid directly into
your Standard Bank Online Share Trading account.
How do I transfer my account from another
stock broker to Standard Bank Online Trading?
All you need do is send a letter to your
broker requesting them to transfer your shares to SBG Securities
– remember to quote your account number with us in the letter (the 6 or 7 digits after "seq").
I have Sanlam, Old Mutual, Telkom or other shares held at Computershare, how can I get these into my share trading account?
Please send an email to email@example.com and we will send you the necessary forms and instructions to get the shares moved across to your portfolio. Note that we do not charge for this however Computershare charges a fee per holding to be moved.
Can I still sell shares through my
No, shares cannot be sold through your
Standard Bank branch. Please contact our Brokerlink service on
0860 121 161 for further information.
Can I conduct bear or short sales?
This facility is not offered online at
present. However, bear/short sales can be arranged via a private
client fund manager. Please call 0860 121 161 for more information.
What is the JSE Securities Exchange?
Formerly known as the Johannesburg Stock
Exchange the name was changed during the course of 2000 to the JSE
Securities Exchange (JSE).
What is JSE Trustees?
In terms of JSE rules, stockbrokers are not
allowed to hold the cash in clients’ accounts. Instead, this
cash is held in a trust account, JSE Trustees, operated by the JSE
Securities Exchange on behalf of the stock broking fraternity. We have also introduced a Money Account facility which is held in trust by Standard Bank to give clients better interest on any cash not used for trading. For more details on the Money Account please click here.
Do I earn interest on cash balances in my
Interest is earned on any cash in your
trading account at competitive money market-linked rates. Please
call Brokerlink on 0860 121 161 for the latest rate or click on the Money Account link here.
Links with Internet Banking/ATMs
Can I use Standard Bank’s Internet
Banking to make transfers into my Standard Bank Online Share Trading
Yes, by selecting Standard Bank Online
Trading as a beneficiary you can use Standard Bank’s Internet
Banking to transfer funds from your bank account into your Standard
Bank Online Share Trading account. When in the Internet Banking
site, click on account payments and select SBG Securities as a
payment beneficiary. Then follow the instructions to make a
payment/transfer. Telephone banking and the ATM can be used for the same purpose.
Can I use the Internet banking sites of
other banks to make transfers into my Standard Bank Online Share
Yes, you can but the transfers take up to
three days to appear in your Standard Bank Online Share Trading
Can I make payments and view my portfolio
via the Standard Bank Autoplus machine?
Yes, you can. We link your ATM card for you
so you can make payments into your Standard Bank Online Share
Trading account and view your portfolio and most recent transactions
at any Standard Bank Autoplus machine.
How do I link my ATM card?
Send us an
e-mail to firstname.lastname@example.org with your card number, first name, surname and
your SBG Securities/Standard Bank Online Trading account
How many times can I try to log on with the
incorrect password before I am locked out?
You can attempt to log on five times before the system locks you out. After that you will
be required to go through the forgotten password process to reset your password. This
involves clicking on the "Forgotten password" link on our homepage and following
the instructions. If you are still experiencing problems please e-mail us at
email@example.com or telephone us on 0860 121 161.
What do I do if I forget my
You will be required to go through the forgotten password process to reset your password.
This involves clicking on the "Forgotten password" link on our homepage and following the
instructions. If you are still experiencing problems please e-mail us at
firstname.lastname@example.org or telephone us on 0860 121 161.
Do you charge a monthly administration fee?
Yes, the R47.50 (excluding VAT) monthly online trading
administration fee includes limited live shares prices and SMS's as well as safe custody of your shares.
What are the benefits of having your shares held in a trading account?
- Dividends are automatically credited to
your account on payable date
- Sales are closed immediately
- Our staff will handle all your
corporate actions for you.
- You do not have to worry about
dematerializing your scrip ahead of the implementation of
What is Strate?
The authorised Central Securities Depository (CSD) for the electronic settlement
of all financial instruments in South Africa.
Who takes care of my corporate actions (eg
dividends, share splits, etc)
Standard Bank Online Share Trading will take
care of your corporate actions for you. You elect how we handle your
corporate actions, whether you want to be contacted, as we
recommend, or as cash or scrip.
How secure is online share trading?
Standard Bank Online Share Trading is very
secure. We use the latest software and all communication is 128 bit
encrypted. Only one person at any time can be logged onto your
account and we trace and record the connection every time you log
on. You can select to be emailed or SMS'ed each time your account is accessed.
How do I increase my screen resolution to
800 x 600 or higher?
For Windows NT:
Click on START
Click on SETTINGS
Click on DISPLAY
Click on SETTINGS
Slide the resolutions setting to 800 x 600
Click on TEST to ensure that your computer
can handle the higher resolution
Click on APPLY and then OK and your screen
resolution will be set.